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frequently asked questions ..

about ecomodo

  1. What is Ecomodo ?
  2. Will it always be free to register and list items ?
  3. How does Ecomodo make money ?
  4. What is your privacy policy ?
  5. What are your community guidelines ?

lenders

  1. What is a Lender ?
  2. I would like to become a Lender but I don’t know what to lend ?
  3. Do I need to be registered to lend my stuff on Ecomodo ?
  4. I want to lend stuff but do not have a Paypal account
  5. Can I make money from lending ?
  6. How much does it cost me to lend ?
  7. Do I have to give the money to a good cause ?
  8. I have an item I would like to lend. What do I do next ?
  9. What happens if the Borrower does not show up to collect ?
  10. What if something I lend gets lost or broken or is not returned ?
  11. Is it safe to lend my stuff ?
  12. Are there some things I cannot lend through Ecomodo ?
  13. Will I be liable if a Borrower hurts themselves?
  14. How much time does it take to be a Lender ?
  15. Can I control who I lend to ?
  16. Do I have to use the loan sheet ?
  17. Can I keep my location entirely secret?
  18. Will my contact details be shared?

borrowers

  1. What is a Borrower ?
  2. Do I have to be registered to borrow an item ?
  3. I want to borrow an item but don't have a Paypal account.
  4. I can’t find the item I am looking for nearby ?
  5. I’ve found an item to borrow. What do I do next ?
  6. What happens if I damage an item I have borrowed ?
  7. What happens if I lose the item I have borrowed ?
  8. How do I know the item will be safe to use ?
  9. Will I get my deposit back ?
  10. What happens if I get the item home and it doesn't work ?

circles

  1. What are trusted circles ?
  2. Can I invite my friends to join the service ?
  3. How do I find circles in my area ?
  4. How do I join a circle ?
  5. How do I set up a circle ?
  6. How do I invite others to join my circle ?
  7. How do I upload an image for my circle ?
  8. What are circle guidelines ?
  9. How do I delete a circle I have created?
  10. How do I leave a circle ?
  11. Can I search for friends who may already be members of Ecomodo?
  12. What are circle settings ?
  13. What are circle rules ?

lending items

  1. What types of items can I lend ?
  2. How do I put an item I would like to lend on the site ?
  3. Is it possible to add multiple items in one go ?
  4. What's the difference between an object, a skill and a space ?
  5. How many steps are there to add an item to lend ?
  6. Where can I find all my items to lend ?
  7. I am not sure how much to charge for my item ?
  8. Do I have to give the money to a good cause ?
  9. Can I insure my item against loss or damage ?
  10. Why is the option to add insurance not available to me ?
  11. Do I have to have a deposit taken ?
  12. I would like to increase the deposit amount but the system won’t let me
  13. Will I be able to edit the details of my item later ?
  14. Can I switch off an item that I do not want to lend at the moment ?
  15. I would like to waive my fee for a friend. Can I do this without changing my listing ?

payments, deposit, fees and insurance

  1. Do I have to have a Paypal account to use ecomodo ?
  2. How do I know my money is safe ?
  3. How does the insurance cover work ?
  4. How much will insurance cost ?
  5. Who pays for the insurance ?
  6. When do I get paid my hire fees ?
  7. When do I get my deposit back ?
  8. I have left my feedback and I have not yet received my money

good causes

  1. What is a cause ?
  2. What is a good cause ?
  3. What is a personal cause ?
  4. Do I have to be a registered charity to become a good cause ?
  5. How does my organisation become a good cause ?
  6. As a lender, what good causes can I donate my fees to ?
  7. Why do I need to have a Paypal account to register as a good cause ?
  8. I run a charity and would like to earn donations from Ecomodo
  9. How are good cause donations processed ?

borrowing items

  1. I’ve found an item to borrow what do I do next ?
  2. I am being asked to enter "my intended use". What does this mean ?
  3. I have sent a request so what happens next ?
  4. What are Active Requests ?
  5. When are the fees and/or deposit taken from my Paypal account ?
  6. I have requested an item but have had no response from the Lender
  7. I have booked an item to borrow but can’t make the collection time
  8. I need to change the dates of the booking
  9. What happens if I find the item is unsuitable for my needs ?
  10. I will not be able to return the item on time what can I do ?
  11. I would like to keep the item I’ve borrowed for a little longer ?

wanted

  1. What are wanted ads ?
  2. Do I need to be registered to post a wanted ad ?
  3. How do I post a Wanted Ad ?
  4. How can I find my Wanted Ads ?
  5. How do I change or delete my Wanted Ads ?
  6. If someone responds to my Wanted Ad how will I know ?

you

  1. What is 'You' ?
  2. What is my profile ?
  3. How can I upload an image to my profile ?
  4. How can I access my account ?

your account

  1. I forgot my password
  2. How do I change my password ?
  3. Do I get an e-mail from Ecomodo about every little thing ?
  4. How do I switch off the e-mail newsletter ?
  5. I am going away on holiday can I temporarily switch off my account ?

active

  1. What is Active ?
  2. What is active overview ?
  3. What are tickets ?

active requests

  1. What is active requests ?
  2. What does request pending mean ?
  3. What does send contract mean ?
  4. What does request accepted mean ?
  5. Why can’t I just book an item without requesting it ?
  6. What does mark as collected mean ?
  7. What does mark as started mean ?
  8. What does mark as in use mean ?
  9. I cannot find the Lender's address to collect an item
  10. I need to cancel a booking. How do I do this ?
  11. What happens if the Borrower does not show up to collect ?
  12. The Lender wasn't there when I called to collect my item
  13. The Borrower decided not to take my item. What do I do ?

on loan

  1. What is the difference between 'on loan' and 'out on loan' ?
  2. What does mark as returned mean ?
  3. What does mark as vacated mean ?
  4. What does mark as finished mean ?
  5. What if something I lend gets lost or broken or is not returned ?

recently returned

  1. What is feedback ?
  2. How do I leave feedback ?
  3. How is feedback calculated ?

messages

  1. What are messages ?
  2. How do I send a message ?
  3. Do I need to use the message system within Ecomodo to talk to the other party ?

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